FAQs

ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We normally ship most items via Freight Motors due to their size and dimensions, however, smaller items are shipped via UPS.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Our standard processing time is 3 business days. Items that do not have moving parts may be shipped the same day if your order received by 12 PM Eastern Standard Time. 

DO YOU SHIP INTERNATIONALLY?
No.

Product Warranty

WHAT IS THE WARRANTY ON PRODUCTS?
We offer a 1-year warranty on all of our products for functionality and performance unless otherwise stated on the product page.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept most major credit cards as well as PayPal.

IS BUYING ON GES SAFE?
We employ  SSL (secure sockets layer) encryption method for safe and secure shopping. We do NOT share your information with any third-party vendor. Look for the "Lock" image in the URL as you are checking out - make this as your normal practice wherever you make a purchase. 

Orders and Returns

HOW DO I PLACE AN ORDER?
Add an item to cart add your destination state and zip code for shipping fee and checkout.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No account is required, however, we encourage you to create one for tracking purposes and future easy checkout. Plus we offer special pricing and discount to customers who are registered.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
We clearly post our customer service number on top of all pages for your convenience plus you may contact us via forms and email at support@gequip.com

HOW CAN I CANCEL OR CHANGE MY ORDER?
You may request an order cancelation via email or by calling us at 800-498-1GES.

HOW DO I TRACK MY ORDER?
When your order has shipped we provide you with a tracking number so you can follow your shipment. Please note; there may be a delay on some tracking number availability that are shipped via LTL Freight Carriers.